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Return & Exchange Policy
We hope you love every piece you bring home from Hearth Homme. If your item arrives damaged during transit or is not as described, please contact our support team within 7 days of receipt at hearthhomme@gmail.com or via WhatsApp in the lower right corner and we’ll assist you promptly.
- Returns are accepted within 7 days for non-customized items in original, unused condition.
- Items must be returned with original packaging.
- Return shipping is typically the customer’s responsibility. We will cover return shipping for faulty or incorrect items.
- Once the return is received and inspected, refunds will be processed within 5–7 business days to the original payment method.
To request a return or exchange, please email us at hearthhomme@gmail.com or via WhatsApp.
Include your order number, a brief description of the issue, and clear photos for faster resolution..